Payment Convenience Fee to Take Effect December 27th

On December 18, 2019   /   General Water Works News, Important Water Works Updates  
osceola water works billing payment

In an effort to continue providing bill paying services through online card processing, as well as to offset service fees of over $7,500 annually to the utility customers, Osceola Water Works will be instating a convenience fee of 2.65% for each customer making their water utility payment with a debit or credit card. This fee will be applied to the billing program at the end of the day on December 27, 2019. Access to a new payment portal through the OsceolaWaterWorks.com web site will reflect the changes on the same date. Since its inception, fees for card processing were absorbed

More from My Water Works →
Back to Top

NEWS! Osceola Water Works is Moving!

On April 22, 2019   /   General Water Works News, Important Water Works Updates  
new osceola water works location

Osceola Water Works office is moving!  Effective, May 1, 2019, Water Works customers will need to enter through the North Side of our Building located at 208 W. Jefferson St. (next to Reynoldson Law Firm). For more information or if you have questions, please contact us through the “Contact Us” link on our Web site. THANK YOU!

More from My Water Works →
Back to Top

NOTICE OF HEARING AND LETTING: Downtown Water Tower Rehabilitation

On December 12, 2018   /   General Water Works News, Important Water Works Updates  
osceola water works

NOTICE OF HEARING AND LETTING Sealed bids will be received by the Osceola Water Works at 208 West Jefferson Street, Osceola, IA 50213, until 4:00 p.m. on Wednesday, January 2, 2019 for the following described public improvement: DOWNTOWN WATER TOWER REHABILITATION OSCEOLA WATER WORKS OSCEOLA, IOWA HDR PROJECT NO. 10125002 At the above time and place all bids received by the Water Works will be opened and publicly read with the results being reported to the Osceola Water Works Board of Trustees (Owner) at their meeting on Thursday, January 3, 2019 at 5:30 p.m. at which time the Owner may

More from My Water Works →
Back to Top

Online Payment Convenience Fee

On October 23, 2018   /   General Water Works News, Important Water Works Updates  
transaction fees

Effective December 1, 2018, Osceola Water Works will begin charging a $2.00 convenience fee for each customer making a utility payment utilizing the online payment site. Currently, the charge to Osceola Water Works for customer use of the online payment site is an item fee of $.25/transaction and a fee of .30% to .50% of the actual transaction amount depending on the card type and designation or approximately $7,700/year. Since the setup of the online payment site, all water utility customers have contributed to paying these fees. In order to keep the water rates as low as possible with continual

More from My Water Works →
Back to Top

PUBLIC NOTICE: Osceola Water Works Advertisement for Bids

On September 27, 2018   /   General Water Works News, Important Water Works Updates  
advertisement for bids

Osceola Water Works is posting notice for the Advertisement for Bids for the Water Works Office remodeling. There will be a Prebid meeting held October 18, 2018 at 2:00p.m. at the Osceola Water Works Office — 208 W. Jefferson Street, Osceola, Iowa 50213. Potential bidders can click on the link to the right for the full Advertisement for Bids document (Section 00 1113). For questions, please refer to the document offered or contact the Osceola Water Works offices.

More from My Water Works →
Back to Top

Dry Winter and Low Water Levels Indicate Need for Water Conservation

On February 9, 2018   /   General Water Works News, Important Water Works Updates  
low water levels, water conservation

The Osceola Water Works strongly encourages residents to watch water consumption in this dry winter weather. So far, Iowa’s weather hasn’t delivered on the necessary average snowfall of 25 inches that South-Central Iowa usually receives. While Osceola has seen some snow recently, totals are well below what is expected and needed to sustain water usage in Osceola and surrounding communities. Low water levels in West Lake currently measure at 5 feet below normal pool. If the area doesn’t receive significant precipitation soon, levels could drop even further. When normal pool reaches a deficit of 6 feet or more, Osceola Water

More from My Water Works →
Back to Top

NOTICE: Watch for Water Works Annual Treatment Change

On October 6, 2017   /   General Water Works News, Important Water Works Updates  
water treatment, fire hydrant

Starting in October, Osceola Water Works will begin transitioning to winter maintenance and will be making a change in the water treatment process. While residents may notice a difference, there will be no cause for alarm. In early October, the water works department will begin their annual fire hydrant flushing program. This process allows OWW to perform routine maintenance on the hydrants and to clean out sediment that has settled in the water mains. Department employees will open the fire hydrants and allow them to flow freely for a short period of time. Residents may notice a slight discoloration or trace amounts

More from My Water Works →
Back to Top

Familiar Drought Conditions Emphasize Need for New Reservoir

On August 23, 2017   /   General Water Works News, Important Water Works Updates  
drought conditions in southern iowa

With a dry Spring and little to no measurable rain in June and July, Brandon Patterson, Osceola Water Works Superintendent is looking at West Lake water levels with an impatient eye. While recent rains have helped green up a few lawns, water main breaks from the dry, cracking ground continue, not to mention the damage already done to crops and grazing land around Osceola and Clarke County has made an impact. We’ve seen dry seasons like this in the past, and like in 2012, the last serious drought Clarke County had in recent years, this looks like the start of

More from My Water Works →
Back to Top

NOTICE: WATER RATE INCREASE

On February 6, 2017   /   General Water Works News, Important Water Works Updates  
osceola water works activities water board

NOTICE:  WATER RATE INCREASE At the February 2, 2017 Water Board Meeting, the board held a public hearing regarding a possible water rate increase.  The Water Board of Trustees approved a 5% water rate increase effective March 1, 2017. Effective March 1, 2017, the rates will be as follows. Residential                              Comm./Ind. Tier 1, First 50,000 gallons                                             $6.37                                        $6.68 Tier 2, Next 950,000 gallons                                          $4.54                                         $4.54 Tier 3, Next 2,000,000 gallons                                                                                          $4.19 Tier 4, Over 3,000,000 gallons                                                                                          $3.77 All accounts are billed for a minimum of 2,000 gallons of water. Bulk Water Rate is $8.25/thousand. If you have questions, please

More from My Water Works →
Back to Top

Water Works Board to Discuss Online Transaction Fees

On January 20, 2017   /   General Water Works News  
transaction fees

Osceola Water Works is proud to be able to offer customers many convenient options for paying utility bills. It is our goal to make timely bill payment as easy as possible, whether that means customers mail in the payment, slip it in one of the two drop boxes in our parking lot, or stop in the office between the hours of 8:00am and 4:00pm. As the Osceola community continues to grow, the option to pay bills online has become an increasingly popular choice. Since Osceola Water Works first started using this service in July of 2013, the cost of each

More from My Water Works →
Back to Top