NOTICE: Phone System Conflicts

NOTICE!! We are experiencing phone issues at this time. We do not know when this will be fixed and we apologize for any inconvenience. If you need to speak with someone immediately, please call Cory Gallup at 641-414-1497. If you are wanting to pay your utility bill, you may do so on the website by clicking the Pay Your Bill tab or we have a drop box located at the front and back of the building. Reminder, shut offs will be on November 29th starting at 8:00am. The office will be closed November 25th and 26th. Happy Thanksgiving!!

More from My Water Works

NOTICE: Bill Pay Conflicts on Mobile Devices

osceola water works

It has been brought to our attention that the cell phones may have been updated and restricting payments being made to Osceola Water Works by the online payment site.  For your protection, it has been recommended to use a computer for the payment.  If you continue to have issues, please contact Osceola Water Works at 641-342-1435 so that we can assist you with making the payment by telephone.

More from My Water Works

Notice from Osceola Water Works – June 10, 2021

osceola water works

Notice from Osceola Water Works: Due to the extreme heat we are experiencing in early June., Osceola Water Works is experiencing large algae growth in West Lake.  Some customers may be experiencing taste and odor within your drinking water.  Please be advised, Osceola Water Works is aware of this issue and is taking corrective action. The water is safe for consumption.  Please be patient while we work through this process. If you have any further questions, please call Osceola Water Works at 641-342-1435.  

More from My Water Works

Osceola Water Works Switching To New Billing Structure And Rates

osceola water works

(OSCEOLA, IA – MAY 26, 2021) Osceola Water Works continually strives to provide safe, quality water to the customers they serve. In an effort to continue effectively and safely serving their customers, OWW will be transitioning to a new billing structure that will include a rate increase to not only allow the department to budget for necessary upkeep, repairs and improvements, but also make calculation and payment of future bills easier. Starting July 1, 2021, OWW customers will see the new billing structure. With the new flat-rate structure, the average residential customer will only see an increase of a few

More from My Water Works

NOTICE FROM OSCEOLA WATER WORKS REGARDING WATER QUALITY CONCERNS

water taste, water smell, osceola water

We have recently received complaints regarding the taste and odor of our water.  At this time, Osceola Water Works is going through some changes to the disinfectant in use. Normally, our water system uses something called chloramines for disinfecting the drinking water. Periodically, we switch to free chlorine (or breakpoint chlorination), which is a stronger disinfectant. Free chlorine is used while the water system prepares to flush the distribution system. Due to the weather, we have not been able to flush the system.  Flushing the water mains improves water quality by removing sediment that slowly builds up in the water

More from My Water Works

NOTICE: Water Works Offices Closed Monday 2/15/21

osceola water works

Please be advised that Osceola Water Works will be closed on Monday, February 15, 2021 in observance of President’s Day.  Due to this closure, the utility billing due date will be Tuesday, February 16, 2021 by 4 p.m.  You can also make your payment by dropping off your payment in one of the two drop boxes or going online by visiting www.osceolawatworks.com, selecting pay online and entering in your account number and payment information.  You can also stop in the office during the hours of 8 to 4 on Tuesday, February 16th. If your call is urgent, please contact the

More from My Water Works

2020 Challenges Motivate Osceola Water Works Team For 2021 Progress

osceola water works water tower on the square

Osceola Water Works (OWW) and the customers they serve faced a number of unprecedented challenges in 2020. While it was understandably a tough year, there were also a number of positives to look back on as 2021 planning starts. The weather at the start of the year was a little uncooperative, but that didn’t keep OWW from completing the water tower rehabilitation project. Through high winds and rain, even some snow, much-needed water tower repairs, cleaning, and painting were all part of the Board’s efforts to provide a source of clean and safe water to the community. Ultimately, they were

More from My Water Works

IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER

osceola water works

Osceola Water Works Did Not Meet Treatment Requirements Our water system recently violated a drinking water standard. Although this was not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did to correct this situation. We routinely monitor your water for turbidity (cloudiness). This tells us whether we are effectively filtering the water supply.  Water samples for the month of September showed that 25 percent of turbidity measurements were over 0.3 turbidity units – the standard is that no more than 5 percent of samples may exceed 0.3 turbidity

More from My Water Works

Osceola Water Works Researching Plans for Improved Water Quality

water color in osceola iowa

It seems to be an annual occurrence. As soon as the heat of late summer hits, surface water sources around the midwest become victims of algae blooms, causing treatment challenges for municipalities and water departments and giving citizens concern for their water quality. In Osceola’s West Lake, the algae blooms have been increasingly difficult in the past few years. That, along with ageing filtration system challenges, has the Osceola Water Works team working hard to keep treatments ahead of the issue. Finally, after some engineering research and guidance from the DNR, they believe the issue can be addressed with some

More from My Water Works

NOTICE:  PLANNED WATER OUTAGE

osceola water works

NOTICE:  PLANNED WATER OUTAGE A water outage is planned on Saturday October 10, 2020 to complete water line upgrades in conjunction with the City Cass Street project. Your water will be out of service approximately between the hours of 9:00 a.m. & 3:00 p.m. for the contractor to update our water distribution system. This outage will affect the customer’s residing in the area of the following locations: 300 Block of South Park St. 200, 300 & 400 Block of East Cass St. 400 Block of South Dewey Harken Hills East Lake Park 700 & 800 Block of East McLane St.

More from My Water Works