Online Payment Convenience Fee

transaction fees

Effective December 1, 2018, Osceola Water Works will begin charging a $2.00 convenience fee for each customer making a utility payment utilizing the online payment site. Currently, the charge to Osceola Water Works for customer use of the online payment site is an item fee of $.25/transaction and a fee of .30% to .50% of the actual transaction amount depending on the card type and designation or approximately $7,700/year. Since the setup of the online payment site, all water utility customers have contributed to paying these fees. In order to keep the water rates as low as possible with continual

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PUBLIC NOTICE: Osceola Water Works Advertisement for Bids

advertisement for bids

Osceola Water Works is posting notice for the Advertisement for Bids for the Water Works Office remodeling. There will be a Prebid meeting held October 18, 2018 at 2:00p.m. at the Osceola Water Works Office — 208 W. Jefferson Street, Osceola, Iowa 50213. Potential bidders can click on the link to the right for the full Advertisement for Bids document (Section 00 1113). For questions, please refer to the document offered or contact the Osceola Water Works offices.

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Dry Winter and Low Water Levels Indicate Need for Water Conservation

low water levels, water conservation

The Osceola Water Works strongly encourages residents to watch water consumption in this dry winter weather. So far, Iowa’s weather hasn’t delivered on the necessary average snowfall of 25 inches that South-Central Iowa usually receives. While Osceola has seen some snow recently, totals are well below what is expected and needed to sustain water usage in Osceola and surrounding communities. Low water levels in West Lake currently measure at 5 feet below normal pool. If the area doesn’t receive significant precipitation soon, levels could drop even further. When normal pool reaches a deficit of 6 feet or more, Osceola Water

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NOTICE: Watch for Water Works Annual Treatment Change

water treatment, fire hydrant

Starting in October, Osceola Water Works will begin transitioning to winter maintenance and will be making a change in the water treatment process. While residents may notice a difference, there will be no cause for alarm. In early October, the water works department will begin their annual fire hydrant flushing program. This process allows OWW to perform routine maintenance on the hydrants and to clean out sediment that has settled in the water mains. Department employees will open the fire hydrants and allow them to flow freely for a short period of time. Residents may notice a slight discoloration or trace amounts

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Familiar Drought Conditions Emphasize Need for New Reservoir

drought conditions in southern iowa

With a dry Spring and little to no measurable rain in June and July, Brandon Patterson, Osceola Water Works Superintendent is looking at West Lake water levels with an impatient eye. While recent rains have helped green up a few lawns, water main breaks from the dry, cracking ground continue, not to mention the damage already done to crops and grazing land around Osceola and Clarke County has made an impact. We’ve seen dry seasons like this in the past, and like in 2012, the last serious drought Clarke County had in recent years, this looks like the start of

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NOTICE: WATER RATE INCREASE

osceola water works activities water board

NOTICE:  WATER RATE INCREASE At the February 2, 2017 Water Board Meeting, the board held a public hearing regarding a possible water rate increase.  The Water Board of Trustees approved a 5% water rate increase effective March 1, 2017. Effective March 1, 2017, the rates will be as follows. Residential                              Comm./Ind. Tier 1, First 50,000 gallons                                             $6.37                                        $6.68 Tier 2, Next 950,000 gallons                                          $4.54                                         $4.54 Tier 3, Next 2,000,000 gallons                                                                                          $4.19 Tier 4, Over 3,000,000 gallons                                                                                          $3.77 All accounts are billed for a minimum of 2,000 gallons of water. Bulk Water Rate is $8.25/thousand. If you have questions, please

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Water Works Board to Discuss Online Transaction Fees

transaction fees

Osceola Water Works is proud to be able to offer customers many convenient options for paying utility bills. It is our goal to make timely bill payment as easy as possible, whether that means customers mail in the payment, slip it in one of the two drop boxes in our parking lot, or stop in the office between the hours of 8:00am and 4:00pm. As the Osceola community continues to grow, the option to pay bills online has become an increasingly popular choice. Since Osceola Water Works first started using this service in July of 2013, the cost of each

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NOTICE: WATER OUTAGE

osceola water works activities water board

NOTICE:  WATER OUTAGE   January 13, 2017 Osceola Water Works is repairing a water main break in 1300 block of South Ridge Road.  Water service may be disconnected while these repairs are made.  Our goal is to have the repairs completed and have your water service reactivated as soon as possible. We apologize for the inconvenience and appreciate your cooperation while we make upgrades to your water system. If you have questions, please contact the Osceola Water Works offices at: 641-342-1435 Thank you, Your Osceola Water Works Team If you have questions or comments, please feel free to contact us at the office by calling – 641-342-1435. You

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NOTICE: WATER OUTAGE

osceola water works activities water board

NOTICE:  WATER OUTAGE   January 12, 2017 Osceola Water Works is repairing a water main break on South Ridge Road.  Water service may be disconnected while these repairs are made.  Our goal is to have the repairs completed and have your water service reactivated as soon as possible. We apologize for the inconvenience and appreciate your cooperation while we make upgrades to your water system. If you have questions, please contact the Osceola Water Works offices at: 641-342-1435 Thank you, Your Osceola Water Works Team If you have questions or comments, please feel free to contact us at the office by calling – 641-342-1435. You can send

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Late Algae Bloom Hits Osceola Water Works

late algae bloom, algae bloom treatment, osceola water works

West Lake, which supplies water to the city of Osceola, is experiencing late season algae issues, requiring increased treatment and causing a change in the treatment needs of the city’s drinking water. Osceola Water Works crews detected a large algae bloom in West Lake on November 7, prompting a necessary late treatment of West Lake. An algae bloom of this size and scope is exceptionally unusual for this time of year, with mid-September being the standard last algae treatment needed. Some customers may have noticed a change in the taste of the water, but the Osceola Water Works department acted

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