Osceola Water Works Researching Plans for Improved Water Quality

On October 20, 2020   /   General Water Works News, Important Water Works Updates  
water color in osceola iowa

It seems to be an annual occurrence. As soon as the heat of late summer hits, surface water sources around the midwest become victims of algae blooms, causing treatment challenges for municipalities and water departments and giving citizens concern for their water quality. In Osceola’s West Lake, the algae blooms have been increasingly difficult in the past few years. That, along with ageing filtration system challenges, has the Osceola Water Works team working hard to keep treatments ahead of the issue. Finally, after some engineering research and guidance from the DNR, they believe the issue can be addressed with some

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NOTICE:  PLANNED WATER OUTAGE

On October 9, 2020   /   General Water Works News, Important Water Works Updates  
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NOTICE:  PLANNED WATER OUTAGE A water outage is planned on Saturday October 10, 2020 to complete water line upgrades in conjunction with the City Cass Street project. Your water will be out of service approximately between the hours of 9:00 a.m. & 3:00 p.m. for the contractor to update our water distribution system. This outage will affect the customer’s residing in the area of the following locations: 300 Block of South Park St. 200, 300 & 400 Block of East Cass St. 400 Block of South Dewey Harken Hills East Lake Park 700 & 800 Block of East McLane St.

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NOTIFICATION: Drinking Water Treatment Requirements

On September 1, 2020   /   General Water Works News, Important Water Works Updates  
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IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER Osceola Water Works Did Not Meet Treatment Requirements Our water system rexcently violated two drinking water standards. Although this was not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did to correct this situation. We routinely monitor your water for turbidity (cloudiness). this tells us whether we are effectively filtering the water supply. Water samples for August shjowed that 37% of turbiditiy measurements were over 0.3 turbidity units – the standard is that no more than 5% of samples may exceed 0.3

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NOTICE: DISCOLORED WATER CONCERNS

On August 10, 2020   /   General Water Works News, Important Water Works Updates  
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NOTICE:  DISCOLORED WATER   We are currently experiencing a larger than normal algae growth in West Lake.  Samples collected have detected elevated levels of algae.  We are working directly with the Iowa Department of Natural Resources and made the decision to switch pulling water from the top intake of the lake to the lower intake. Changing intake levels has decreased the amount of algae, but we are seeing elevated levels of manganese.  Manganese is a common, naturally-occuring mineral found in rocks, soil, ground water and surface water. Manganese may become noticeable in water and can have a yellow/brown color and

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URGENT NOTICE: WATER OUTAGE

On July 30, 2020   /   General Water Works News, Important Water Works Updates  
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NOTICE:  WATER OUTAGE   July 30, 2020 Osceola Water Works was just notified that there are a few main breaks this morning in town. We are unsure who will be affected, but some customers may experience an interruption to their water service.  Our goal is to have the repairs completed and have your water service reactivated as soon as possible. Thank you for your understanding. We apologize for the inconvenience and appreciate your cooperation while we manage the situation. Thank you, Your Osceola Water Works Team If you have questions or comments, please feel free to contact us at the office by

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Commercial Building Reopening Tips from CDC and Osceola Water Works

On May 15, 2020   /   General Water Works News, Important Water Works Updates  
reopening my business checklist

As the state of Iowa looks at reopening businesses after an extended COVID-19 shutdown, there are a number of preparation steps to be taken to ensure the safety of employees and customers. One thing that may not be top of mind for many people is the condition of the building’s water system. Prolonged shutdown or reduced operation such as those experienced during this pandemic may impact the water quality in commercial businesses, including schools, daycares, and beauty salons, just to name a few. Along with potential microbial hazards, the stagnant water may have produced disinfectant by-products, metals leaching into the

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2019 – Consumer Confidence Report

On April 17, 2020   /   General Water Works News, Important Water Works Updates, Newsletters  

The 2019 Water Quality Report for Osceola Water Works has been released. This report contains important information regarding the water quality on the Osceola Water Works system.  To read the details of this year’s report, click the report image and you will be able to open and download or print a PDF of the report. If you have questions, please contact the Osceola Water Works offices through our website contact page or by calling: 641-342-1435.  

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Osceola Water Works Board Meeting 4/2/2020 via Phone

On April 1, 2020   /   General Water Works News, Important Water Works Updates, Newsletters  
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The April 2nd, 2020 Osceola Water Works board meeting will be hosted via telephone. Below is the meeting agenda and directions on how to call in and join the meeting: (Users can click on the image below to open a PDF to download or print.)

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IMPORTANT NOTICE – Osceola Water Works Online Bill Paying Link Updates

On January 30, 2020   /   General Water Works News, Important Water Works Updates  
osceola iowa water works online bill payment

Due to recent updates with the Osceola Water Works online bill payment and processing system, there have been some changes to where online payments are received. Those changes have been made on the Osceola Water Works web site, but it has been brought to the attention of Water Works staff and board members that some customers may still be trying to pay their bills through the old online link. “We have seen some notifications through the new payment system that customers are not accessing the bill payment site through our Web site” said Brandon Patterson, Osceola Water Works Superintendent. Patterson

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Payment Convenience Fee to Take Effect December 27th

On December 18, 2019   /   General Water Works News, Important Water Works Updates  
osceola water works billing payment

In an effort to continue providing bill paying services through online card processing, as well as to offset service fees of over $7,500 annually to the utility customers, Osceola Water Works will be instating a convenience fee of 2.65% for each customer making their water utility payment with a debit or credit card. This fee will be applied to the billing program at the end of the day on December 27, 2019. Access to a new payment portal through the OsceolaWaterWorks.com web site will reflect the changes on the same date. Since its inception, fees for card processing were absorbed

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