NOTICE FROM OSCEOLA WATER WORKS REGARDING WATER QUALITY CONCERNS

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We have recently received complaints regarding the taste and odor of our water.  At this time, Osceola Water Works is going through some changes to the disinfectant in use. Normally, our water system uses something called chloramines for disinfecting the drinking water. Periodically, we switch to free chlorine (or breakpoint chlorination), which is a stronger disinfectant. Free chlorine is used while the water system prepares to flush the distribution system. Due to the weather, we have not been able to flush the system.  Flushing the water mains improves water quality by removing sediment that slowly builds up in the water

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NOTICE: Water Works Offices Closed Monday 2/15/21

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Please be advised that Osceola Water Works will be closed on Monday, February 15, 2021 in observance of President’s Day.  Due to this closure, the utility billing due date will be Tuesday, February 16, 2021 by 4 p.m.  You can also make your payment by dropping off your payment in one of the two drop boxes or going online by visiting www.osceolawatworks.com, selecting pay online and entering in your account number and payment information.  You can also stop in the office during the hours of 8 to 4 on Tuesday, February 16th. If your call is urgent, please contact the

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2020 Challenges Motivate Osceola Water Works Team For 2021 Progress

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Osceola Water Works (OWW) and the customers they serve faced a number of unprecedented challenges in 2020. While it was understandably a tough year, there were also a number of positives to look back on as 2021 planning starts. The weather at the start of the year was a little uncooperative, but that didn’t keep OWW from completing the water tower rehabilitation project. Through high winds and rain, even some snow, much-needed water tower repairs, cleaning, and painting were all part of the Board’s efforts to provide a source of clean and safe water to the community. Ultimately, they were

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IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER

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Osceola Water Works Did Not Meet Treatment Requirements Our water system recently violated a drinking water standard. Although this was not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did to correct this situation. We routinely monitor your water for turbidity (cloudiness). This tells us whether we are effectively filtering the water supply.  Water samples for the month of September showed that 25 percent of turbidity measurements were over 0.3 turbidity units – the standard is that no more than 5 percent of samples may exceed 0.3 turbidity

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Osceola Water Works Researching Plans for Improved Water Quality

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It seems to be an annual occurrence. As soon as the heat of late summer hits, surface water sources around the midwest become victims of algae blooms, causing treatment challenges for municipalities and water departments and giving citizens concern for their water quality. In Osceola’s West Lake, the algae blooms have been increasingly difficult in the past few years. That, along with ageing filtration system challenges, has the Osceola Water Works team working hard to keep treatments ahead of the issue. Finally, after some engineering research and guidance from the DNR, they believe the issue can be addressed with some

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NOTICE:  PLANNED WATER OUTAGE

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NOTICE:  PLANNED WATER OUTAGE A water outage is planned on Saturday October 10, 2020 to complete water line upgrades in conjunction with the City Cass Street project. Your water will be out of service approximately between the hours of 9:00 a.m. & 3:00 p.m. for the contractor to update our water distribution system. This outage will affect the customer’s residing in the area of the following locations: 300 Block of South Park St. 200, 300 & 400 Block of East Cass St. 400 Block of South Dewey Harken Hills East Lake Park 700 & 800 Block of East McLane St.

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NOTIFICATION: Drinking Water Treatment Requirements

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IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER Osceola Water Works Did Not Meet Treatment Requirements Our water system rexcently violated two drinking water standards. Although this was not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did to correct this situation. We routinely monitor your water for turbidity (cloudiness). this tells us whether we are effectively filtering the water supply. Water samples for August shjowed that 37% of turbiditiy measurements were over 0.3 turbidity units – the standard is that no more than 5% of samples may exceed 0.3

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NOTICE: DISCOLORED WATER CONCERNS

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NOTICE:  DISCOLORED WATER   We are currently experiencing a larger than normal algae growth in West Lake.  Samples collected have detected elevated levels of algae.  We are working directly with the Iowa Department of Natural Resources and made the decision to switch pulling water from the top intake of the lake to the lower intake. Changing intake levels has decreased the amount of algae, but we are seeing elevated levels of manganese.  Manganese is a common, naturally-occuring mineral found in rocks, soil, ground water and surface water. Manganese may become noticeable in water and can have a yellow/brown color and

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URGENT NOTICE: WATER OUTAGE

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NOTICE:  WATER OUTAGE   July 30, 2020 Osceola Water Works was just notified that there are a few main breaks this morning in town. We are unsure who will be affected, but some customers may experience an interruption to their water service.  Our goal is to have the repairs completed and have your water service reactivated as soon as possible. Thank you for your understanding. We apologize for the inconvenience and appreciate your cooperation while we manage the situation. Thank you, Your Osceola Water Works Team If you have questions or comments, please feel free to contact us at the office by

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Commercial Building Reopening Tips from CDC and Osceola Water Works

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As the state of Iowa looks at reopening businesses after an extended COVID-19 shutdown, there are a number of preparation steps to be taken to ensure the safety of employees and customers. One thing that may not be top of mind for many people is the condition of the building’s water system. Prolonged shutdown or reduced operation such as those experienced during this pandemic may impact the water quality in commercial businesses, including schools, daycares, and beauty salons, just to name a few. Along with potential microbial hazards, the stagnant water may have produced disinfectant by-products, metals leaching into the

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