Osceola Water Works Board Meeting 4/2/2020 via Phone

osceola water works

The April 2nd, 2020 Osceola Water Works board meeting will be hosted via telephone. Below is the meeting agenda and directions on how to call in and join the meeting: (Users can click on the image below to open a PDF to download or print.)

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NOTICE: For Immediate Release – RE: OFFICES CLOSED

osceola water works covid-19

Effective Wednesday, March 18, 2020, Osceola Water Works office will be closed to the public to help prevent the spread of the COVID-19 virus. Our office will remain closed to all public access until further notice. Staff will be available by telephone 8:00 a.m. to 4:30 p.m., Monday through Friday to take payments over the telephone and schedule appointments for water service. Customers are encouraged to make payments by using one of the drop boxes in the rear or front of the building, by mail, over phone, or online at http://osceolawaterworks.com. If you have any questions, please contact us at

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IMPORTANT NOTICE – Osceola Water Works Online Bill Paying Link Updates

osceola iowa water works online bill payment

Due to recent updates with the Osceola Water Works online bill payment and processing system, there have been some changes to where online payments are received. Those changes have been made on the Osceola Water Works web site, but it has been brought to the attention of Water Works staff and board members that some customers may still be trying to pay their bills through the old online link. “We have seen some notifications through the new payment system that customers are not accessing the bill payment site through our Web site” said Brandon Patterson, Osceola Water Works Superintendent. Patterson

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Payment Convenience Fee to Take Effect December 27th

osceola water works billing payment

In an effort to continue providing bill paying services through online card processing, as well as to offset service fees of over $7,500 annually to the utility customers, Osceola Water Works will be instating a convenience fee of 2.65% for each customer making their water utility payment with a debit or credit card. This fee will be applied to the billing program at the end of the day on December 27, 2019. Access to a new payment portal through the OsceolaWaterWorks.com web site will reflect the changes on the same date. Since its inception, fees for card processing were absorbed

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NEWS! Osceola Water Works is Moving!

new osceola water works location

Osceola Water Works office is moving!  Effective, May 1, 2019, Water Works customers will need to enter through the North Side of our Building located at 208 W. Jefferson St. (next to Reynoldson Law Firm). For more information or if you have questions, please contact us through the “Contact Us” link on our Web site. THANK YOU!

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NOTICE OF HEARING AND LETTING: Downtown Water Tower Rehabilitation

osceola water works

NOTICE OF HEARING AND LETTING Sealed bids will be received by the Osceola Water Works at 208 West Jefferson Street, Osceola, IA 50213, until 4:00 p.m. on Wednesday, January 2, 2019 for the following described public improvement: DOWNTOWN WATER TOWER REHABILITATION OSCEOLA WATER WORKS OSCEOLA, IOWA HDR PROJECT NO. 10125002 At the above time and place all bids received by the Water Works will be opened and publicly read with the results being reported to the Osceola Water Works Board of Trustees (Owner) at their meeting on Thursday, January 3, 2019 at 5:30 p.m. at which time the Owner may

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Online Payment Convenience Fee

transaction fees

Effective December 1, 2018, Osceola Water Works will begin charging a $2.00 convenience fee for each customer making a utility payment utilizing the online payment site. Currently, the charge to Osceola Water Works for customer use of the online payment site is an item fee of $.25/transaction and a fee of .30% to .50% of the actual transaction amount depending on the card type and designation or approximately $7,700/year. Since the setup of the online payment site, all water utility customers have contributed to paying these fees. In order to keep the water rates as low as possible with continual

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PUBLIC NOTICE: Osceola Water Works Advertisement for Bids

advertisement for bids

Osceola Water Works is posting notice for the Advertisement for Bids for the Water Works Office remodeling. There will be a Prebid meeting held October 18, 2018 at 2:00p.m. at the Osceola Water Works Office — 208 W. Jefferson Street, Osceola, Iowa 50213. Potential bidders can click on the link to the right for the full Advertisement for Bids document (Section 00 1113). For questions, please refer to the document offered or contact the Osceola Water Works offices.

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Dry Winter and Low Water Levels Indicate Need for Water Conservation

low water levels, water conservation

The Osceola Water Works strongly encourages residents to watch water consumption in this dry winter weather. So far, Iowa’s weather hasn’t delivered on the necessary average snowfall of 25 inches that South-Central Iowa usually receives. While Osceola has seen some snow recently, totals are well below what is expected and needed to sustain water usage in Osceola and surrounding communities. Low water levels in West Lake currently measure at 5 feet below normal pool. If the area doesn’t receive significant precipitation soon, levels could drop even further. When normal pool reaches a deficit of 6 feet or more, Osceola Water

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NOTICE: Watch for Water Works Annual Treatment Change

water treatment, fire hydrant

Starting in October, Osceola Water Works will begin transitioning to winter maintenance and will be making a change in the water treatment process. While residents may notice a difference, there will be no cause for alarm. In early October, the water works department will begin their annual fire hydrant flushing program. This process allows OWW to perform routine maintenance on the hydrants and to clean out sediment that has settled in the water mains. Department employees will open the fire hydrants and allow them to flow freely for a short period of time. Residents may notice a slight discoloration or trace amounts

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