NOTICE: PLANNED WATER OUTAGE A water outage is planned on Saturday October 10, 2020 to complete water line upgrades in conjunction with the City Cass Street project. Your water will be out of service approximately between the hours of 9:00 a.m. & 3:00 p.m. for the contractor to update our water distribution system. This outage will affect the customer’s residing in the area of the following locations: 300 Block of South Park St. 200, 300 & 400 Block of East Cass St. 400 Block of South Dewey Harken Hills East Lake Park 700 & 800 Block of East McLane St.
More from My Water Works →NOTICE: DISCOLORED WATER We are currently experiencing a larger than normal algae growth in West Lake. Samples collected have detected elevated levels of algae. We are working directly with the Iowa Department of Natural Resources and made the decision to switch pulling water from the top intake of the lake to the lower intake. Changing intake levels has decreased the amount of algae, but we are seeing elevated levels of manganese. Manganese is a common, naturally-occuring mineral found in rocks, soil, ground water and surface water. Manganese may become noticeable in water and can have a yellow/brown color and
More from My Water Works →NOTICE: WATER OUTAGE July 30, 2020 Osceola Water Works was just notified that there are a few main breaks this morning in town. We are unsure who will be affected, but some customers may experience an interruption to their water service. Our goal is to have the repairs completed and have your water service reactivated as soon as possible. Thank you for your understanding. We apologize for the inconvenience and appreciate your cooperation while we manage the situation. Thank you, Your Osceola Water Works Team If you have questions or comments, please feel free to contact us at the office by
More from My Water Works →Effective December 1, 2018, Osceola Water Works will begin charging a $2.00 convenience fee for each customer making a utility payment utilizing the online payment site. Currently, the charge to Osceola Water Works for customer use of the online payment site is an item fee of $.25/transaction and a fee of .30% to .50% of the actual transaction amount depending on the card type and designation or approximately $7,700/year. Since the setup of the online payment site, all water utility customers have contributed to paying these fees. In order to keep the water rates as low as possible with continual
More from My Water Works →NOTICE: WATER RATE INCREASE At the February 2, 2017 Water Board Meeting, the board held a public hearing regarding a possible water rate increase. The Water Board of Trustees approved a 5% water rate increase effective March 1, 2017. Effective March 1, 2017, the rates will be as follows. Residential Comm./Ind. Tier 1, First 50,000 gallons $6.37 $6.68 Tier 2, Next 950,000 gallons $4.54 $4.54 Tier 3, Next 2,000,000 gallons $4.19 Tier 4, Over 3,000,000 gallons $3.77 All accounts are billed for a minimum of 2,000 gallons of water. Bulk Water Rate is $8.25/thousand. If you have questions, please
More from My Water Works →Osceola Water Works is proud to be able to offer customers many convenient options for paying utility bills. It is our goal to make timely bill payment as easy as possible, whether that means customers mail in the payment, slip it in one of the two drop boxes in our parking lot, or stop in the office between the hours of 8:00am and 4:00pm. As the Osceola community continues to grow, the option to pay bills online has become an increasingly popular choice. Since Osceola Water Works first started using this service in July of 2013, the cost of each
More from My Water Works →NOTICE: WATER OUTAGE January 13, 2017 Osceola Water Works is repairing a water main break in 1300 block of South Ridge Road. Water service may be disconnected while these repairs are made. Our goal is to have the repairs completed and have your water service reactivated as soon as possible. We apologize for the inconvenience and appreciate your cooperation while we make upgrades to your water system. If you have questions, please contact the Osceola Water Works offices at: 641-342-1435 Thank you, Your Osceola Water Works Team If you have questions or comments, please feel free to contact us at the office by calling – 641-342-1435. You
More from My Water Works →NOTICE: WATER OUTAGE January 12, 2017 Osceola Water Works is repairing a water main break on South Ridge Road. Water service may be disconnected while these repairs are made. Our goal is to have the repairs completed and have your water service reactivated as soon as possible. We apologize for the inconvenience and appreciate your cooperation while we make upgrades to your water system. If you have questions, please contact the Osceola Water Works offices at: 641-342-1435 Thank you, Your Osceola Water Works Team If you have questions or comments, please feel free to contact us at the office by calling – 641-342-1435. You can send
More from My Water Works →NOTICE: WATER OUTAGE On Friday, September 30, 2016 Osceola Water Works will be replacing a valve. Water service may be disconnected while these repairs are made. Those affected with this repair include West Cass & South Fillmore. Water will be disconnected at approximately 9:00 a.m. Our goal is to have the repairs completed and have your water service reactivated by 5 p.m. We apologize for the inconvenience and appreciate your cooperation while we make upgrades to your water system. If you have questions, please contact the Osceola Water Works offices at: 641-342-1435 Thank you, Your Osceola Water Works Team If you have questions or comments, please feel free
More from My Water Works →Starting in October, Osceola Water Works will begin transitioning to winter maintenance and will be making a change in the treatment process. Residents may notice a difference, but will have no cause for concern. In early October, the water works department will begin the annual fire hydrant flushing program. This process is a way to perform routine maintenance on the hydrants and to clean out sediment in the water mains. Department employees will open the fire hydrants and allow them to flow freely for a short period of time. Residents may notice slight discoloration or trace amounts of sediment in
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