Notice from Osceola Water Works – June 10, 2021

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Notice from Osceola Water Works: Due to the extreme heat we are experiencing in early June., Osceola Water Works is experiencing large algae growth in West Lake.  Some customers may be experiencing taste and odor within your drinking water.  Please be advised, Osceola Water Works is aware of this issue and is taking corrective action. The water is safe for consumption.  Please be patient while we work through this process. If you have any further questions, please call Osceola Water Works at 641-342-1435.  

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Osceola Water Works Switching To New Billing Structure And Rates

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(OSCEOLA, IA – MAY 26, 2021) Osceola Water Works continually strives to provide safe, quality water to the customers they serve. In an effort to continue effectively and safely serving their customers, OWW will be transitioning to a new billing structure that will include a rate increase to not only allow the department to budget for necessary upkeep, repairs and improvements, but also make calculation and payment of future bills easier. Starting July 1, 2021, OWW customers will see the new billing structure. With the new flat-rate structure, the average residential customer will only see an increase of a few

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NOTICE FROM OSCEOLA WATER WORKS REGARDING WATER QUALITY CONCERNS

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We have recently received complaints regarding the taste and odor of our water.  At this time, Osceola Water Works is going through some changes to the disinfectant in use. Normally, our water system uses something called chloramines for disinfecting the drinking water. Periodically, we switch to free chlorine (or breakpoint chlorination), which is a stronger disinfectant. Free chlorine is used while the water system prepares to flush the distribution system. Due to the weather, we have not been able to flush the system.  Flushing the water mains improves water quality by removing sediment that slowly builds up in the water

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NOTICE:  PLANNED WATER OUTAGE

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NOTICE:  PLANNED WATER OUTAGE A water outage is planned on Saturday October 10, 2020 to complete water line upgrades in conjunction with the City Cass Street project. Your water will be out of service approximately between the hours of 9:00 a.m. & 3:00 p.m. for the contractor to update our water distribution system. This outage will affect the customer’s residing in the area of the following locations: 300 Block of South Park St. 200, 300 & 400 Block of East Cass St. 400 Block of South Dewey Harken Hills East Lake Park 700 & 800 Block of East McLane St.

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NOTICE: DISCOLORED WATER CONCERNS

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NOTICE:  DISCOLORED WATER   We are currently experiencing a larger than normal algae growth in West Lake.  Samples collected have detected elevated levels of algae.  We are working directly with the Iowa Department of Natural Resources and made the decision to switch pulling water from the top intake of the lake to the lower intake. Changing intake levels has decreased the amount of algae, but we are seeing elevated levels of manganese.  Manganese is a common, naturally-occuring mineral found in rocks, soil, ground water and surface water. Manganese may become noticeable in water and can have a yellow/brown color and

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URGENT NOTICE: WATER OUTAGE

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NOTICE:  WATER OUTAGE   July 30, 2020 Osceola Water Works was just notified that there are a few main breaks this morning in town. We are unsure who will be affected, but some customers may experience an interruption to their water service.  Our goal is to have the repairs completed and have your water service reactivated as soon as possible. Thank you for your understanding. We apologize for the inconvenience and appreciate your cooperation while we manage the situation. Thank you, Your Osceola Water Works Team If you have questions or comments, please feel free to contact us at the office by

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NOTICE: Watch for Water Works Annual Treatment Change

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Starting in October, Osceola Water Works will begin transitioning to winter maintenance and will be making a change in the water treatment process. While residents may notice a difference, there will be no cause for alarm. In early October, the water works department will begin their annual fire hydrant flushing program. This process allows OWW to perform routine maintenance on the hydrants and to clean out sediment that has settled in the water mains. Department employees will open the fire hydrants and allow them to flow freely for a short period of time. Residents may notice a slight discoloration or trace amounts

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NOTICE: WATER RATE INCREASE

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NOTICE:  WATER RATE INCREASE At the February 2, 2017 Water Board Meeting, the board held a public hearing regarding a possible water rate increase.  The Water Board of Trustees approved a 5% water rate increase effective March 1, 2017. Effective March 1, 2017, the rates will be as follows. Residential                              Comm./Ind. Tier 1, First 50,000 gallons                                             $6.37                                        $6.68 Tier 2, Next 950,000 gallons                                          $4.54                                         $4.54 Tier 3, Next 2,000,000 gallons                                                                                          $4.19 Tier 4, Over 3,000,000 gallons                                                                                          $3.77 All accounts are billed for a minimum of 2,000 gallons of water. Bulk Water Rate is $8.25/thousand. If you have questions, please

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Water Works Board to Discuss Online Transaction Fees

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Osceola Water Works is proud to be able to offer customers many convenient options for paying utility bills. It is our goal to make timely bill payment as easy as possible, whether that means customers mail in the payment, slip it in one of the two drop boxes in our parking lot, or stop in the office between the hours of 8:00am and 4:00pm. As the Osceola community continues to grow, the option to pay bills online has become an increasingly popular choice. Since Osceola Water Works first started using this service in July of 2013, the cost of each

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NOTICE: WATER OUTAGE

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NOTICE:  WATER OUTAGE   January 13, 2017 Osceola Water Works is repairing a water main break in 1300 block of South Ridge Road.  Water service may be disconnected while these repairs are made.  Our goal is to have the repairs completed and have your water service reactivated as soon as possible. We apologize for the inconvenience and appreciate your cooperation while we make upgrades to your water system. If you have questions, please contact the Osceola Water Works offices at: 641-342-1435 Thank you, Your Osceola Water Works Team If you have questions or comments, please feel free to contact us at the office by calling – 641-342-1435. You

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