Payment Convenience Fee to Take Effect December 27th

osceola water works billing payment

In an effort to continue providing bill paying services through online card processing, as well as to offset service fees of over $7,500 annually to the utility customers, Osceola Water Works will be instating a convenience fee of 2.65% for each customer making their water utility payment with a debit or credit card. This fee will be applied to the billing program at the end of the day on December 27, 2019. Access to a new payment portal through the OsceolaWaterWorks.com web site will reflect the changes on the same date. Since its inception, fees for card processing were absorbed

More from My Water Works

Online Payment Convenience Fee

transaction fees

Effective December 1, 2018, Osceola Water Works will begin charging a $2.00 convenience fee for each customer making a utility payment utilizing the online payment site. Currently, the charge to Osceola Water Works for customer use of the online payment site is an item fee of $.25/transaction and a fee of .30% to .50% of the actual transaction amount depending on the card type and designation or approximately $7,700/year. Since the setup of the online payment site, all water utility customers have contributed to paying these fees. In order to keep the water rates as low as possible with continual

More from My Water Works

Water Works Board to Discuss Online Transaction Fees

transaction fees

Osceola Water Works is proud to be able to offer customers many convenient options for paying utility bills. It is our goal to make timely bill payment as easy as possible, whether that means customers mail in the payment, slip it in one of the two drop boxes in our parking lot, or stop in the office between the hours of 8:00am and 4:00pm. As the Osceola community continues to grow, the option to pay bills online has become an increasingly popular choice. Since Osceola Water Works first started using this service in July of 2013, the cost of each

More from My Water Works

Meet Your Osceola Water Works Board!

osceola water works board members, osceola water works clean water taste and odor

The Osceola Water Works Board works hard to provide the community safe, good-tasting water at a reasonable price. Here is a quick snapshot of your five Osceola Water Works Board Members!   My name is Laura Castro, my family and I have been part of the Osceola community since January 2001. During my free time I like to spend time with my family, work out and I watch comedy series on Netflix. Currently I work as an Administrative Assistant at Clarke County Public Health. My responsibilities range from overseeing our Vaccines For Children Immunization, our Care For Yourself Program that provides breast

More from My Water Works

Paying Your Utility Bill

osceola utility bill, osceola water works

Osceola Water Works is proud to be able to offer customers many convenient options for paying utility bills. With the community growing and new families and individuals taking up residence, the water works department felt it would be beneficial to run through the billing and penalty regulations and ensure all customers are aware of the options available to them.   For the convenience of all of our customers, let us outline the utility bill payment process and all the payment options and regulations. Osceola Water Works offers different options for you to make your payment to us.  You can always stop into

More from My Water Works

NEWSLETTER – ANNUAL 2015 – ENG

osceola water works newsletter

The Osceola Water Works Board works to provide the highest quality water and water services to all of our customers. In doing so, we produce quarterly update flyers that are sent out to the community as well as a more comprehensive overview of the annual activities from The Board and Water Works activities throughout the city. This Annual Newsletter is sent directly to our Water Works customers, but can also be seen and downloaded in digital format here. Please click on the link below to open and / or download a PDF of the Annual Newsletter. 2015 Annual Newsletter (English)

More from My Water Works

Osceola Water Works Board Welcomes Mark Binning

Osceola Water Works Board Member Mark Binning

The Osceola Water Works Board would like to announce and welcome the latest addition to the team, Mark Binning. Mark’s appointment started on the 1st of December and replaces the outgoing Dave Neas. Mark Binning’s Bio and Position Statement: Background: I was born and raised in rural Leon, IA and graduated from Central Decatur in May, 1972. In July of 1972, I started to work at Miller Products Company in Osceola in the shipping department.   In September 1973, I married my wife Vickie. We have one daughter, Christine who is married to Mark Baker. The Baker family lives in Ames

More from My Water Works

A Year of Change and Growth – Osceola Water Works Updates 2015

2015 has been a year of great change and transition for your Osceola Water Works. Much of it was spent making improvements to the business infrastructure as well as acquiring new equipment to benefit the entire Osceola community. Not all changes have been visible to the public, but all have saved money and substantially increased productivity. One major step taken by OWW is the acquisition of new equipment and the completion of staff training. With the purchase of a backhoe, skid loader, concrete saw, dump trailer, and dump truck, the Water Works team was able to do repairs and installations

More from My Water Works

Challenges of Treating Surface Water

west lake, osceola iowa water works, algae bloom, surface water treatment

The Osceola Water Works team is continually working to ensure your water is clean, clear, and fresh. West Lake has been a great resource for the city’s water, but being a surface water resource, it poses unique treatment challenges. Surface water, such as Osceola’s West Lake, contains natural bacteria and other microorganisms like algae. The levels of these contaminants can be affected by several factors including rainfall runoff, soil conditions, land cover, agriculture, and the local topography. This creates the need for a greater focus on the surface water sanitation process. Certain times of the year create a greater need

More from My Water Works

Water Works To Hold Public Hearing For 2016 Rate Increase

osceola drinking water iowa

As a courtesy to the Osceola Water Works customers, the Water Works Board is hosting a public hearing based on a proposed water service rate increase in 2016. This hearing will be at the Osceola Water Works office, January 7th, 2016 starting at 5:30pm. The Board would like to discuss the factors that have led to the proposed rate increase, as well as the costs associated with management and servicing the water for the City. Osceola’s water taste and odor has been a large focus for the Water Board in 2015. While the Water Works team has worked to address

More from My Water Works