Spring has Sprung, but Water Works Warns of Usage Restrictions

On April 11, 2023   /   General Water Works News, Important Water Works Updates  
west lake water supply for osceola iowa

We love to see the grass greener and the flowers blooming. The signs of Spring have definitely started, but even with the recent storms, the water levels in West Lake are still below levels to properly meet demand for the community. Brandon Patterson, Osceola Water Works Water Superintendent recently sent an update to Osceola’s City Administrator warning of the condition of water at West Lake. “We’re currently asking Osceola water users to operate under Water Conservation Plan: Section 2,” said Patterson. “Once we have confirmation updates to the intake can be made, or until we receive some substantial Spring rain,

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Osceola Water Board Increases Conservation Plan to ‘Water Warning’ Level

On November 28, 2022   /   General Water Works News, Important Water Works Updates  
osceola water works drought water warning level

For much of 2022, the State of Iowa has been at or hovering precariously close to severe drought levels. According to mid-October measurements, 57% of the state was experiencing moderate drought levels – an increase from 52% just weeks before. Moving into November, statewide averages improved, but with little increase in precipitation the Osceola Water Board moved to increase the city’s water conservation plan from Section 1: Water Watch to Section 2: Water Warning. According to Brandon Patterson, Osceola Water Superintendent, the Board decided to take this step based off of current water levels in West Lake and as a

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Payment Convenience Fee to Take Effect December 27th

On December 18, 2019   /   General Water Works News, Important Water Works Updates  
osceola water works billing payment

In an effort to continue providing bill paying services through online card processing, as well as to offset service fees of over $7,500 annually to the utility customers, Osceola Water Works will be instating a convenience fee of 2.65% for each customer making their water utility payment with a debit or credit card. This fee will be applied to the billing program at the end of the day on December 27, 2019. Access to a new payment portal through the OsceolaWaterWorks.com web site will reflect the changes on the same date. Since its inception, fees for card processing were absorbed

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Online Payment Convenience Fee

On October 23, 2018   /   General Water Works News, Important Water Works Updates  
transaction fees

Effective December 1, 2018, Osceola Water Works will begin charging a $2.00 convenience fee for each customer making a utility payment utilizing the online payment site. Currently, the charge to Osceola Water Works for customer use of the online payment site is an item fee of $.25/transaction and a fee of .30% to .50% of the actual transaction amount depending on the card type and designation or approximately $7,700/year. Since the setup of the online payment site, all water utility customers have contributed to paying these fees. In order to keep the water rates as low as possible with continual

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Water Works Board to Discuss Online Transaction Fees

On January 20, 2017   /   General Water Works News  
transaction fees

Osceola Water Works is proud to be able to offer customers many convenient options for paying utility bills. It is our goal to make timely bill payment as easy as possible, whether that means customers mail in the payment, slip it in one of the two drop boxes in our parking lot, or stop in the office between the hours of 8:00am and 4:00pm. As the Osceola community continues to grow, the option to pay bills online has become an increasingly popular choice. Since Osceola Water Works first started using this service in July of 2013, the cost of each

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Meet Your Osceola Water Works Board!

On July 19, 2016   /   General Water Works News  
osceola water works board members, osceola water works clean water taste and odor

The Osceola Water Works Board works hard to provide the community safe, good-tasting water at a reasonable price. Here is a quick snapshot of your five Osceola Water Works Board Members!   My name is Laura Castro, my family and I have been part of the Osceola community since January 2001. During my free time I like to spend time with my family, work out and I watch comedy series on Netflix. Currently I work as an Administrative Assistant at Clarke County Public Health. My responsibilities range from overseeing our Vaccines For Children Immunization, our Care For Yourself Program that provides breast

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Paying Your Utility Bill

On June 29, 2016   /   General Water Works News  
osceola utility bill, osceola water works

Osceola Water Works is proud to be able to offer customers many convenient options for paying utility bills. With the community growing and new families and individuals taking up residence, the water works department felt it would be beneficial to run through the billing and penalty regulations and ensure all customers are aware of the options available to them.   For the convenience of all of our customers, let us outline the utility bill payment process and all the payment options and regulations. Osceola Water Works offers different options for you to make your payment to us.  You can always stop into

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NEWSLETTER – ANNUAL 2015 – ENG

On February 10, 2016   /   Newsletters  
osceola water works newsletter

The Osceola Water Works Board works to provide the highest quality water and water services to all of our customers. In doing so, we produce quarterly update flyers that are sent out to the community as well as a more comprehensive overview of the annual activities from The Board and Water Works activities throughout the city. This Annual Newsletter is sent directly to our Water Works customers, but can also be seen and downloaded in digital format here. Please click on the link below to open and / or download a PDF of the Annual Newsletter. 2015 Annual Newsletter (English)

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Osceola Water Works Board Welcomes Mark Binning

On January 14, 2016   /   General Water Works News  
Osceola Water Works Board Member Mark Binning

The Osceola Water Works Board would like to announce and welcome the latest addition to the team, Mark Binning. Mark’s appointment started on the 1st of December and replaces the outgoing Dave Neas. Mark Binning’s Bio and Position Statement: Background: I was born and raised in rural Leon, IA and graduated from Central Decatur in May, 1972. In July of 1972, I started to work at Miller Products Company in Osceola in the shipping department.   In September 1973, I married my wife Vickie. We have one daughter, Christine who is married to Mark Baker. The Baker family lives in Ames

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A Year of Change and Growth – Osceola Water Works Updates 2015

On December 22, 2015   /   General Water Works News  

2015 has been a year of great change and transition for your Osceola Water Works. Much of it was spent making improvements to the business infrastructure as well as acquiring new equipment to benefit the entire Osceola community. Not all changes have been visible to the public, but all have saved money and substantially increased productivity. One major step taken by OWW is the acquisition of new equipment and the completion of staff training. With the purchase of a backhoe, skid loader, concrete saw, dump trailer, and dump truck, the Water Works team was able to do repairs and installations

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