In an effort to continue increasing the support and service the Osceola Water Works board provides to the community, a directive was made to clarify and define the organization’s service mission. While most businesses build mission statements as part of branding and marketing strategy initiatives, non-profits, like Osceola Water Works, often focus primarily on the benefits of their services over defining who and why they serve in the first place.
“The board wanted to make sure we defined, in clear, precise language, our mission of service,” said Brandon Patterson, Water Works Superintendent. “This not only helps focus our own understanding of what we do on a daily basis, but provides clarity for our employees, our board as well as the Osceola Water Works customer.”
The new mission statement for the Osceola Water Works Board of Directors states:
“Osceola Water Works Board and staff, with a focus on health, safety, and fiscal discipline, are dedicated to providing quality water and related services to support the community of Osceola’s water needs – today, tomorrow, and in the future.”
Working through numerous drafts to include input from board members, employees and others, the new mission statement succinctly defines the mission of the board and the organization as a whole.
“We wanted to make sure we defined our dedication to our customers as a service provider focused on the health and well-being of the community,” said Patterson.
The new mission statement will be added to the Osceola Water Works web site as well as other official documents and serve as a guide for all future business and services.
If you have questions or would like to learn more about working with the Osceola Water Works Board of Directors, you can contact Osceola Water Works Superintendent, Brandon Patterson at 208 W Jefferson St, Osceola, IA 50213, phone: (641) 342-1435, email: osceolawater2@windstream.net.
